Security & Privacy
Found 5 articles in this category
How do I set up Two-Factor Authentication (2FA)?
Go to Account Settings -> Security, and scan the provided QR code using an authenticator app (like Google Authenticator or Authy) on your phone. Enter the generated 6-digit code to activate the extra layer of security.
I received an email asking for my password to verify my account. Is it from you?
No. We will never ask for your password via email, chat, or phone. If you receive such a request, it is a phishing attempt. Please do not click any links and report it to our support immediately.
Are my credit card details safe on your platform?
Absolutely. We do not store your full credit card details on our servers. All financial transactions are encrypted and processed through secure, PCI-DSS compliant third-party payment gateways.
I suspect someone else logged into my account. What should I do?
Change your password immediately, enable 2FA if you haven't already, and contact support. We can review your recent login history (IP addresses and devices) and secure your funds.
What do you do with my ID and utility bills after KYC verification?
Your documents are encrypted and stored on highly secure servers solely to comply with international regulatory requirements (KYC/AML). They are never shared with third parties for marketing purposes.