Bonuses & Promotions
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Why can't I withdraw my money after claiming a bonus?
Most bonuses come with 'wagering requirements' (e.g., 30x the bonus amount). This means you must place bets totaling that amount before the bonus funds convert into real, withdrawable cash.
What is the 'max bet rule' when playing with an active bonus?
When you have an active bonus, there is a maximum allowed bet per spin (usually around $5/€5 or equivalent). Betting over this limit is a breach of bonus terms and can lead to the cancellation of the bonus and any winnings.
Are your welcome bonuses sticky or non-sticky?
We offer non-sticky bonuses. This means you play with your real money first. If you hit a big win with your real balance, you can cancel the bonus and withdraw immediately. The bonus money only kicks in if your real balance drops to zero.
Why did my bonus money just disappear from my account?
Bonuses have expiration dates, typically ranging from 7 to 30 days. If the wagering requirements are not met within this timeframe, the bonus funds and any associated winnings automatically expire.
I deposited, but the welcome bonus wasn't credited to my balance.
Sometimes a bonus needs to be manually claimed in the 'Promotions' tab before depositing, or your deposit was below the minimum required amount. Do not place any bets yet—contact support so we can credit it manually.