Account & Verification
Found 5 articles in this category
How long does the KYC verification process actually take?
Once you upload all the required documents clearly, our compliance team typically reviews them within 12 to 24 hours. You will receive an email notification as soon as your account is verified.
I made a typo in my date of birth/name when registering. How do I fix it?
Core personal details cannot be changed directly from your profile for security reasons. Please contact our live support and provide your ID so we can correct the information for you.
Can I temporarily freeze my account to take a break?
Absolutely. We offer a 'Cool Off' feature in your account settings where you can lock your account for a specific period (from 24 hours up to 6 months). During this time, you won't be able to log in or receive promotional emails.
Is it allowed to have multiple accounts?
No, we strictly allow only one account per person, household, and IP address. Creating duplicate accounts to claim bonuses multiple times will result in the permanent suspension of all associated accounts and voiding of winnings.
I forgot my password and no longer have access to my registered email.
Please contact our support team via live chat. You will need to go through a strict manual identity verification process to prove ownership and recover your account.