Technical & Access
Found 5 articles in this category
I live near the border with Northern Ireland, and the site says I am in a restricted region.
If you live near the border, your internet provider (like eir or Vodafone) might assign you a UK IP address. The UK has different gambling regulations. If you are a resident of the Republic of Ireland, simply connect to an Irish mobile network or use a VPN set to Dublin to access your account.
The site isn't loading on my Virgin Media home Wi-Fi.
Virgin Media and some other Irish ISPs have default 'family-friendly' web filters that can block gambling sites. You can either log into your broadband provider's account to disable the adult content filter, or play using your mobile data.
My slot game crashed right after I triggered the Free Spins. What happens now?
Don't panic! Your game round is securely saved on the provider's server. Clear your browser cache and reopen the exact same game. It will pick up right where you left off, or the winnings will already be sitting in your EUR balance.
Can I use a VPN to play from Ireland?
Yes, using a VPN for privacy or to resolve local routing issues is fine. Just ensure you are connected to an Irish or other European server. Do not connect to UK or US servers, as this may trigger an automatic security lock on your account.
The Live Casino stream is very laggy on my phone.
Live dealer streams (like Evolution or Pragmatic Live) require a strong, stable 4G/5G or Wi-Fi connection. If you are experiencing buffering, try lowering the video quality in the game's settings menu or close other apps running in the background.