Bonuses & Promotions
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What is the 'Max Bet rule' when I have an active bonus?
When playing with bonus funds, the maximum allowed bet is typically €5 per spin (or €0.50 per bet line). Placing a bet higher than this while a bonus is active breaches the terms and may result in your bonus and winnings being voided.
I deposited using Skrill/Neteller, why didn't I get the Welcome Bonus?
As stated in our promotional terms, deposits made via certain e-wallets like Skrill and Neteller are generally excluded from claiming Welcome Bonuses due to past promotional abuse. We recommend using a Debit Card or Revolut for your first deposit.
Are your casino bonuses 'Sticky' or 'Non-Sticky'?
We offer 'Non-Sticky' (parachute) bonuses. You always play with your real cash balance first. If you win big with your own money, you can simply cancel the bonus and withdraw your winnings instantly. You only dip into the bonus funds if your real balance drops to zero.
Why did my bonus money disappear?
All bonuses have an expiration date. Standard match bonuses usually expire after 14 to 30 days, while Free Spins may expire in 3 to 7 days. If the wagering requirements are not completed in time, the bonus is automatically removed.
What does 'Wagering Requirement' mean?
A wagering requirement (e.g., 35x) is the number of times you must play through your bonus amount before it converts into real, withdrawable cash. For example, a €10 bonus with a 35x requirement means you must place €350 worth of bets.