Account & Verification (KYC)
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Can I use my Public Services Card (PSC) for ID verification?
While the PSC is an official document, Irish government guidelines state it should not be demanded by private companies. We highly recommend using a valid Passport, Irish Driving Licence, or a Garda National Age Card instead for faster approval.
What documents do you accept for Proof of Address in Ireland?
We accept recent utility bills (Electric Ireland, Bord Gáis, Virgin Media), bank statements, or official letters from the Revenue Commissioners. The document must show your full name, address, and be dated within the last 3 months.
Why do you need my Eircode?
Including your Eircode on your registration and billing details helps us quickly and accurately verify your address against your submitted KYC documents, speeding up your withdrawal process.
How long does it take to verify my KYC documents?
Our compliance team works around the clock. If your photos are clear, well-lit, and show all four corners of the document, your account is usually verified within 12 to 24 hours.
Can I take a break or lock my account temporarily?
Yes, responsible gambling is crucial. You can set a 'Time-Out' (from 24 hours to 6 weeks) or a 'Self-Exclusion' (from 6 months to permanent) directly in your Account Settings. During this time, you cannot log in or deposit.