Technical & Access
Found 5 articles in this category
I live in Ontario. Can I still play on your site?
Our platform operates internationally. However, due to the specific iGaming Ontario (iGO) regulations, players physically located within the province of Ontario may face access restrictions. Players from all other Canadian provinces (BC, Alberta, Quebec, etc.) are fully welcome to play.
The site won't load while I'm on public Wi-Fi (e.g., Tim Hortons or Starbucks).
Many public Wi-Fi networks in Canada have strict family-safe filters that automatically block gambling-related domains. Simply switch to your mobile data (Bell, Rogers, Telus) or use a personal VPN to access the site.
My game froze during a Bonus Buy feature. Did I just lose $100 CAD?
Absolutely not. Your gameplay is securely logged on the provider's server. If a disconnect happens, simply clear your browser cache and reload the game. It will either resume exactly where you left off, or the final winnings will already be credited to your CAD balance.
Why am I getting a 'Jurisdiction Error' on certain slots?
Some game providers have specific licensing agreements and cannot offer their games in certain Canadian territories. If a game is blocked, try switching to a different provider—we have thousands of alternatives available.
Can I use a VPN connected to a US server?
We do not recommend connecting to a US server, as real-money online gambling is heavily restricted there and it may trigger an automatic account lock. If you use a VPN for privacy, please select a Canadian or European server.