Deposits & Withdrawals
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I sent an Interac e-Transfer, but my balance is still zero.
Interac transfers via Gigadat can sometimes take 15 to 30 minutes during peak hours. Crucially, ensure you included the exact tracking/message code provided in the cashier. If you forgot the code, the funds will automatically bounce back to your bank account within 24 hours.
Why did my bank (RBC / TD / Scotiabank) decline my Visa/Mastercard deposit?
Many major Canadian banks have internal policies that block direct credit card transactions to offshore online casinos. We highly recommend using Interac e-Transfer, iDebit, Instadebit, or MuchBetter for guaranteed, instant deposits.
Who is 'Gigadat' on my bank statement?
Gigadat is the official and 100% secure Canadian payment gateway that processes Interac e-Transfers between your bank and our casino. This is the standard processor for the majority of iGaming sites in Canada.
Can I withdraw my crypto winnings directly to my Canadian bank account?
You cannot withdraw crypto directly to a fiat bank account from our platform. You must withdraw the crypto to your personal wallet (or an exchange like Wealthsimple or Kraken), or convert your internal balance to CAD and request a standard Bank Transfer/Interac withdrawal.
Is there a limit on how much I can withdraw via Interac e-Transfer?
Yes, Interac usually imposes a limit of $3,000 to $10,000 CAD per transaction, depending on your bank's daily limits. For massive jackpot wins, we recommend requesting a traditional Bank Wire Transfer.