Technical & Access Issues
Found 5 articles in this category
I can't access the site today, my browser says the connection is not private or blocked.
Australian ISPs sometimes block offshore casino domains due to ACMA regulations. To bypass this, simply change your device's DNS settings to Google (8.8.8.8) or Cloudflare (1.1.1.1), or use the official mirror links we send via our VIP email newsletter.
Can I use a VPN to play from Australia?
Yes, using a VPN is allowed on our platform if you are experiencing connectivity issues. However, please ensure you connect to an Australian or Canadian server, as connecting from restricted jurisdictions (like the US or UK) might temporarily lock your account.
The pokie keeps freezing right when the free spins feature triggers.
Don't worry, your spin is recorded on the provider's server. Clear your browser cache or open the site in Incognito mode. When you load the game again, it will resume exactly where it left off, or the winnings will already be in your AUD balance.
The site is lagging heavily on my mobile data (Telstra/Optus).
Live Dealer games and modern pokies require a strong connection. Try switching from mobile data to a stable Wi-Fi network, or lower the graphics/video quality in the game's internal settings.
Why do the game thumbnails load, but the game gives an 'Area Restricted' error?
Some game providers enforce strict geo-blocking. If you see this error without a VPN, it means that specific provider does not operate in Australia. Please try games from our AU-friendly providers like Pragmatic Play, BGaming, or Betsoft.