Account & Verification (KYC)
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What documents do I need to verify my account in Australia?
We require a clear photo of a valid government ID (Australian Driver's License or Passport) and a recent Proof of Address (like a utility bill or bank statement showing your residential address, dated within the last 3 months).
Do you accept a Medicare card or Digital ID for verification?
Currently, we cannot accept Medicare cards or state digital IDs (like the Service NSW app) as primary forms of identification. We need a physical, high-resolution photo of your Driver's License or Passport.
How long does the KYC verification process actually take?
Once you upload your documents to your profile, our compliance team reviews them within 12 to 24 hours. Ensuring the photos are well-lit and all four corners of the document are visible will speed up the process.
I moved to a different state in Australia, how do I update my address?
For security reasons, you cannot change your registered address manually. Please contact Live Support with a new Proof of Address document, and we will update your profile immediately.
Can I set daily deposit limits in AUD?
Yes, responsible gambling is a priority. You can set daily, weekly, or monthly deposit limits directly in your Account Settings under the 'Responsible Gaming' tab.